Work with a company that understands your needs and
is focused on customer satisfaction.
Support and Service
At WEM Automation LLC service is more than a department. The entire company is committed to providing superior service with exceptional response times. Our experience continues to remind us this is the type of service everyone wants. We know customers demand rapid service and want to work with highly qualified staff to assure optimal solutions in record times.
WEM controls are designed for years of trouble free service, yet there may be a time when you need the help of our 24/7 phone support or the expertise of an on-site service engineer. When these needs arise, the WEM staff is trained and ready to support you. You can count on WEM for the little reminder of a forgotten shortcut or for troubleshooting of more complex problems.
Experience is what makes the difference when fast and helpful service is your goal. Our fully trained service engineers provide a depth of experience to help you maintain and troubleshoot your system which will increase your profits by minimizing downtime. By operating as a dedicated team, the WEM service staff maintains continuity in answering questions so there are no breaks in our communication with you. Every call is logged into the WEM service software, tracked and resolved. Dedicated personnel will follow through with you to assure that all your issues have been satisfactorily addressed.
Replacement and Spare Parts
WEM maintains a large inventory of parts and provides support of many “legacy” systems. We continue to stock parts for controls that have been in the field for over 30 years! WEM features the exact part you need, configured to your system, with free installation support, at very competitive prices. Call us today and receive your parts tomorrow.